When you are important

Back in April I took the plunge and changed my car. When you know as little about cars than I do this can be a traumatic process. At the end of the transaction I always feel like I have been ripped off.

The car I had was starting to show its age and needed allot of work doing on it so I traded it in. At that moment in time I was treated like I was the most important person on the planet. Nothing was too hard for the salesman. He was my new best friend, I think he was flirting with my wife and he loved my children.

I did the deal and walked away. The only problem being that he or someone in his office did not complete the paperwork correctly with the DVLA. So when the new owner of my old car decided to continually break the law I started to receive notices of fines through the post.

I called my new best friend to ask him if he could do me a letter to send to the authorities. It was like a complete stranger had asked him to sell his children.

I was only important to him as long as I was of benefit to him. When I became a problem to him he just wanted to fob me off.

He needs to know that continued success over the long term needs authenticity and integrity.

Think he may have now lost a customer.